OfficeSuite Dental Integrates with Dentrix G5 to Improve Employee Productivity and Patient Satisfaction for Dental Practices Nationwide
Broadview Networks Provides Dentists with Turnkey Patient Communication
Rye Brook, N.Y. — Broadview Networks, a leading provider of cloud-based business communication services, announced today it launched OfficeSuite Dental™, a system designed to provide dental practices with a complete communications solution. This new integrated system works in conjunction with Henry Schein’s industry-leading Dentrix G5 practice management system and OfficeSuite®, Broadview’s award-winning cloud-based business phone system, to provide superior results in employee productivity in the dental office while improving the patient experience.
Using a Dentrix G5 Connected version of OfficeSuite® has already benefited Dentrix users. “When a patient calls, all their Dentrix patient information pops up on one screen,” said David R. Brown, D.D.S. of Yakima, Wash., a user of OfficeSuite Dental™ on Dentrix G5. “It helps us book more appointments and get more accomplished.”
OfficeSuite Dental™ allows practice staff to efficiently prioritize phone calls, schedule appointments and even collect outstanding balances. With OfficeSuite Dental™, an automatic pop-up window is triggered on the practice PC when a patient calls. This window displays important patient records, including family history, appointments and clinical details, prescriptions, and account balance information. This helps dental practice staff improve employee efficiency by having the most relevant information at their fingertips. It also helps enhance patient satisfaction by avoiding data entry errors and reducing the amount of time spent on the phone during routine calls.
“With OfficeSuite Dental, we can provide faster service because the pop-up window gives us alerts to important issues. For example, if a patient is coming in for a treatment and needs to take pre-meds, we see that right away and can remind them without having to go all the way back and read the chart note,” said Dr. Brown. “We also get an alert if there is an outstanding balance on their account so we can settle it over the phone.”
“We are excited to see Broadview launch a Dentrix G5 Connected version of OfficeSuite Dental,” said Kevin Bunker, President, Henry Schein North America Dental Practice Solutions. “These two solutions will work together to help Dentrix users save time and money and improve the patient experience.”
“Dentists are excited about OfficeSuite Dental because they see measurable benefits when they can more efficiently serve and retain patients with no additional capital investment required,” said Brian Crotty, Broadview’s Chief Operating Officer. “Providing superior customer service is one of the easiest ways dental practices can set themselves apart and gain new business. We are excited to provide dentists with a system that lets them maximize both the profit and satisfaction from every patient interaction.”
OfficeSuite Dental™ is part of Broadview’s OfficeSuite® service, which provides businesses of all sizes and types with an easy-to-use, cloud-based phone solution that includes an IP-based phone system, unlimited nationwide calling and an intuitive website for quick and easy updates. It delivers a complete communication solution with state-of-the-art IP phones, basic and advanced features, and call center applications—all without any capital investment, maintenance contracts or additional IT resources.
For more information, visit the OfficeSuite Dental™ website.